Privacy Policy
Introduction
Your privacy is important to us. This privacy policy explains how we collect, use and protect your personal information in accordance with applicable law, including the GDPR (General Data Protection Regulation).
Collection of personal data
We collect personal information that you provide to us, such as your name, email address, phone number, and other relevant information. We collect this information through our websites, forms, and other communication channels.
Use of personal data
We use your personal data for the following purposes:
- Providing and administering our services and products.
- Communicating with you, including answering your questions and sending you information about our offers.
- Improving our services and personalizing content.
- Compliance with legal obligations and regulations.
Collection of personal data
We collect personal information that you provide to us, such as your name, email address, phone number, and other relevant information. We collect this information through our websites, forms, and other communication channels.
Použití osobních údajů
We use your personal data for the following purposes:
Providing and administering our services and products.
Communicating with you, including responding to your questions and sending you information about our offers.
Improving our services and personalizing content.
Compliance with legal obligations and regulations.
Sharing personal data
We will not share your personal information with third parties, except in the following cases:
If necessary to provide our services (e.g. with suppliers or partners).
If we are required to do so by law or regulation.
If necessary to protect our rights, privacy, safety or property.
Personal data security
We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, loss or misuse. However, absolute security in the online environment cannot be guaranteed.
Your rights
Under applicable data protection regulations, you have the following rights:
Right to access your personal data.
The right to correct inaccurate or incomplete data.
The right to have your data erased (“right to be forgotten”).
The right to restrict the processing of your data.
Right to data portability.
The right to object to the processing of your data.
To exercise these rights or if you have any questions about personal data protection, please contact us at info@artfactorybrno.cz .
Changes in conditions
We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to check this page regularly to be informed of any changes.
Contact
If you have any questions or concerns about the protection of your personal data, please do not hesitate to contact us at info@artfactorybrno.cz .
Company information Art Factory, zs
Address: Odrůvky 11, Studnice 683 08
ID: 03201074
E-mail: info@artfactorybrno.cz
Phone: +420 724 220 223
Delivery time Physical goods ordered through our website will be shipped within 14 business days of order confirmation, unless otherwise stated. You will be informed of the progress of the shipment by email.
Return Policy You can return the purchased goods within 14 days of their delivery, if they meet the conditions for return. The goods must be undamaged, in their original packaging and unused. The costs of return are borne by the buyer, unless otherwise agreed. After receiving and checking the returned goods, the amount will be refunded to your account within 5 working days.
Complaints Procedure In the event of a complaint about defective or damaged goods, please contact us at the e-mail address info@artfactorybrno.cz or by phone at +420 724220223.
Contact person for complaints:
Tereza Necas Lempartova
info@artfactorybrno.cz
+420 724 220 223
We will handle your complaint as soon as possible, but no later than the statutory period of 14 days from its receipt.